0 Day
Loan TAT: 5 Days to 1 Day
STP and real-time integrations eliminated manual touchpoints across RAKBANK's digital onboarding journey.
AI-Led Enterprise Delivery
Nikhil Katiyar
Technical Project Manager | Software Delivery Management | Digital Transformation | BFSI Domain | AI-Led Enterprise Solutions
0+
Years Experience
$0M+
Annual Portfolio Managed
0+
Cross-functional Team Led
0+
Enterprise Workflows Transformed
0+
Banking Users Supported
0
Sev-1 Cutovers
About
Professional Summary
Enterprise delivery leadership at the intersection of BFSI transformation and applied AI.
Technical Project Manager with 9+ years of experience delivering enterprise-scale digital transformation programs for Tier-1 banks across onboarding, accounts, cards, loans, branch automation, SME, remittance, and trade finance.
Proven track record managing $2M+ annual portfolios, leading 15+ cross-functional resources, and driving measurable outcomes in cycle-time reduction, cost optimization, and operational resilience across highly regulated BFSI environments.
Brings deep BFSI domain expertise across KYC/AML, STP, digital onboarding, compliance workflows, BPM, ECM, integration, and cloud-AI platforms. Actively building applied capability in enterprise AI solution design including Gen AI, Agentic AI, RAG architectures, multi-cloud AI services, MCP, A2A, MLOps, and AI agent orchestration.
Delivery Leadership
Owning program governance, RAID, release readiness, and executive reporting end to end.
BFSI Transformation
Digital journeys across onboarding, accounts, cards, loans, remittance, and trade finance.
Enterprise Workflow Automation
50+ low-code BPM workflows integrated with ECM, CCM, OCR, and core banking.
Applied AI Projects
Gen AI, RAG, and Agentic AI solutions designed and shipped end to end.
Experience
Professional Experience
Nine years of progressive delivery leadership at Newgen Software across Dubai and India.
2023 – Present
Project Manager / Group Lead
Newgen Software Technologies Ltd.
Dubai, UAE
- Own end-to-end delivery for a strategic BFSI account managing a $2M+ annual portfolio with 10% YoY growth.
- Lead 15+ cross-functional resources across product, engineering, QA, and support.
- Drive enterprise program governance including roadmap planning, RAID management, change control, sprint cadence, release readiness, and steering committee updates.
- Partner with business, risk, compliance, and operations stakeholders to deliver complex digital journeys across accounts, cards, and loan onboarding platforms.
- Led transformation of 50+ enterprise workflows supporting 3,000+ users using low-code BPM integrated with ECM, CCM, OCR, and core banking systems.
- Reduced onboarding turnaround from 5 days to nearly 1 day through STP, real-time eligibility checks, and workflow automation.
- Delivered 1-day average SLA on AMC tickets and multiple zero-Sev1 production cutovers.
- Automated compliance and court-order workflows, eliminating manual email/Excel processing and freeing 9 FTEs.
- Presented delivery metrics, risk posture, and transformation roadmaps to senior bank leadership.
2021 – 2023
Development Team Leader
Newgen Software Technologies Ltd.
Dubai, UAE
- Led delivery of digital banking workflows including cards servicing, remittance, trade license updates, and service requests.
- Managed a 12-member engineering team delivering 60+ integration touchpoints across core banking, channels, and third-party systems.
- Established delivery governance, quality gates, and release management practices.
- Owned solution design reviews, non-functional requirements, SIT/UAT coordination, and production rollout planning.
2017 – 2021
Senior Software Engineer
Newgen Software Technologies Ltd.
Noida, India
- Designed and built BPM workflows and Java-based services for banking onboarding, servicing, and compliance use cases.
- Handled production support, root-cause analysis, and performance optimization across WebSphere and JBoss enterprise environments.
Impact
Impact & Transformation Highlights
Measurable outcomes delivered across regulated BFSI environments.
<0 Hrs
Personal Loan Processing: Weeks to Under 48 Hours
End-to-end digital workflow enabled instant eligibility checks and automated disbursement triggers.
0 FTEs
9 FTEs Freed
Compliance and court-order workflow automation eliminated manual email and Excel-based processing.
0
Zero Sev-1 Incidents
Major platform upgrades and data migrations executed without Sev-1 incidents.
0+
50+ Workflows Transformed
Enterprise workflow modernization across onboarding, servicing, compliance, cards, loans, remittance, and trade finance.
$0M+
$2M+ Portfolio Managed
Consistent delivery and client trust in a competitive BFSI technology market.
AI Projects
Applied AI, Shipped End to End
Featured projects spanning RAG, agentic AI, and human-in-the-loop automation.
NikhilGPT — Personal AI Knowledge Agent
Retrieval-Augmented personal knowledge assistant
A personal AI knowledge assistant that converts Nikhil's professional experience, project portfolio, achievements, and AI initiatives into an intelligent, searchable assistant using Retrieval-Augmented Generation.
Architecture flow
Knowledge IngestionEmbeddingsVector StoreOrchestration
RAGGPT-4o-miniPineconen8nOpenAI Embeddings+3
View Architecture nikhil-sprintly — Personal AI Productivity Agent
Agentic productivity & knowledge management over Telegram
An AI-powered productivity and knowledge management system that manages tasks, sprints, notes, learnings, AI tools, saved links, morning digests, and evening reminders through a Telegram AI assistant.
Architecture flow
Telegram InterfaceAgent OrchestrationReasoningTool Access (MCP)
Agentic AIMCPMicrosoft AI Foundryn8nTelegram+2
View Architecture AI Media Automation Portal
End-to-end content automation with human-in-the-loop
An end-to-end AI-powered content automation platform for content discovery, AI scoring, script generation, video generation, YouTube publishing, and analytics with human approval checkpoints.
Architecture flow
DiscoveryAI ScoringScript GenerationHuman Approval
Agentic WorkflowsHuman-in-the-LoopLovableSupabasen8n+1
View Architecture Skills
Core Skills
Delivery, technical, commercial, BFSI domain, and AI capabilities.
Program & Delivery
Program planningRoadmap executionMilestone trackingRAID managementDependency managementChange controlExecutive reportingStakeholder alignment
Technical Project Management
Solution architecture reviewIntegration designRelease governanceQuality gatesSIT/UATGo-liveHypercareCapacity planning
Agile & SDLC
Scrum ceremoniesSprint planningBacklog managementVelocity trackingAgile/Waterfall hybrid delivery
Commercial & Operations
Portfolio & account managementBudgetingForecastingSLA managementIncident/problem managementVendor coordination
BFSI Domain
Digital onboardingNTB/ETBKYC/AMLCardsPersonal loansSMERemittance/TTBranch automationTrade financeAudit & compliance
AI & GenAI
Gen AIRAGAgentic AIMCPA2AModel tuningPrompt engineeringToken optimizationEnterprise AI use-case framingMLOps
Technical Stack
Technical Skills
Platforms, cloud AI ecosystems, and engineering tooling.
BFSI Platforms
Newgen iBPSNewgenONEOmniDocsCCMOCR/ICR
AI Concepts
Gen AIModel TuningRAGAgentic SolutionsA2AMCPEnterprise AI Use-Case FramingAgentic ArchitectureMLOpsToken Optimization
Google AI
Vertex AI EcosystemVertex AI SearchModel GardenModel RegistryImagenVeoGoogle AI StudioGoogle AntigravityContact Center Suite
Amazon / AWS
EC2Elastic BeanstalkBedrockLambdaQuickSightSageMakerAmazon Q
Microsoft / Azure
Microsoft AzureMicrosoft AI FoundryMS Foundry IQAzure DevOps
AI Tooling
n8nPineconeSupabaseLovableBotpressDify.aiOpenAI APIsTelegram Bot API
Integration
REST APIsWeb ServicesMQAxis2Postman
Technology
Java/J2EEC#Spring BootSQLOracleMS SQL Server
Middleware
IBM WebSphereJBoss
Testing
PostmanJMeterSelenium
Capabilities & Stack
Domain Capabilities & Technology
Cross-domain delivery strength paired with a modern AI, cloud, and integration toolset.
Program Management
Governance, RAID, delivery
BFSI
Banking domain depth
Agile
Scrum & hybrid delivery
AI
Gen AI, RAG, Agentic
Cloud AI
Azure, AWS, Google
Integration
APIs, MQ, services
Security
Compliance & controls
Analytics
Insight & reporting
Tools & Platforms
Microsoft
Google
AWS
Azure'/%3e%3cuse%20xlink:href='%23a'%20transform='rotate(120%201203%201203)'/%3e%3cuse%20xlink:href='%23a'%20transform='rotate(180%201203%201203)'/%3e%3cuse%20xlink:href='%23a'%20transform='rotate(240%201203%201203)'/%3e%3cuse%20xlink:href='%23a'%20transform='rotate(300%201203%201203)'/%3e%3c/svg%3e){kind=small}
OpenAI
Supabase
n8n
Telegram
Jira
JavaPineconeLovableSQLBrand logos shown for technologies used in delivery and projects. No endorsement or partnership implied.
Education
Education
2022 – 2024
Executive MBA
SP Jain School of Global Management
Dubai, UAE
GPA: 3.65
2013 – 2017
Bachelor of Technology, Computer Science
Ajay Kumar Garg Engineering College
UP, India
Score: 72.36%
Certifications
Certifications
Project management, agile, and cloud-AI credentials.
Scrum Alliance
CompletedCertified Scrum Product Owner (CSPO)
Issuer: Scrum Alliance
Agile / Product OwnershipScrum Alliance
CompletedCertified ScrumMaster (CSM)
Issuer: Scrum Alliance
Agile / ScrumKaggle
CompletedKaggle: Google AI Agentic Engineering
Issuer: Kaggle / Google
Agentic AIGoogle
CompletedGoogle Cloud Certified Generative AI Leader
Issuer: Google Cloud
Generative AIMIT
CompletedMITxPro — Designing and Building AI Products and Services
Issuer: MITxPro
AI Product StrategyRecognition
Awards & Recognition
Industry and organizational recognition across a decade of delivery.
Building Newgen Award
2026
Asian Banker Award — RAKBANK Implementation
2018
Gold Award — Digital Personal Loan Onboarding, RAKBANK
2025
Silver Award — Disaster Recovery Setup Management, iBPS
2023
Newgen Pinnacle Award
2021
High Five Award
2020
Pat on the Back Award
2017, 2018
Client Portfolio
Global BFSI Client Portfolio
Digital transformation delivery across banks in the Middle East, Africa, and Europe.
RAKBANK
UAE
Flagship ClientAl Masraf
UAE
ADCB Egypt
Egypt
Al Rajhi Bank
KSA
UBA
Nigeria
QIC
Qatar
Raiffeisen
Bulgaria
Ecobank
Ghana
Listing reflects delivery engagements and does not imply endorsement.
Leadership & Activities
Co-Founder, Open Source Software Research and Development Center (OSSRDC), AKGEC
Built a student-led R&D centre that became one of the highest revenue-generating initiatives for the institution.
Contact
Let's Build What's Next
Reach out for delivery leadership, BFSI transformation, or applied AI collaboration.